Privacy Policy
Last updated: January 2024
1. Information We Collect
We collect information you provide directly:
- Account information (name, email, phone number)
- Billing information (payment details, billing address)
- Support communications
- Server configuration preferences
We automatically collect:
- IP addresses and login history
- Browser type and device information
- Usage statistics and service metrics
- Cookies and similar technologies
2. How We Use Your Information
We use your information to:
- Provide and maintain our services
- Process payments and prevent fraud
- Send service updates and support communications
- Improve our services and develop new features
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share data with:
- Payment processors for billing purposes
- Data center partners for service delivery
- Law enforcement when legally required
- Third-party tools for analytics and support
4. Data Security
We implement industry-standard security measures including encryption, firewalls, and access controls to protect your data. However, no method of transmission over the Internet is 100% secure.
5. Data Retention
We retain your data for as long as your account is active. After account cancellation, we retain billing records for 7 years for legal compliance. Server data is deleted within 7 days of cancellation unless otherwise requested.
6. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your data (subject to legal requirements)
- Export your data in a portable format
- Opt-out of marketing communications
7. Cookies
We use cookies for authentication, security, and analytics. You can control cookies through your browser settings. Disabling cookies may affect service functionality.
8. International Transfers
Your data may be processed in countries where our data centers are located. We ensure appropriate safeguards are in place for international data transfers.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
10. Contact Us
For privacy-related inquiries, please contact our Data Protection Officer at [email protected]