Terms and conditions

Who we are and when this applies

Skulbyte Solutions is in the Dutch trade register under Chamber of Commerce number 99351692. Our address is Vlierweg 12, 1032 LG Amsterdam. Our email address is [email protected].

These terms apply to every quote and every order placed with us. They are meant for business clients, not for consumers.

What we agree otherwise in writing comes first. An email counts as writing.

Quote and order

A quote says what we do, what it costs and in which phases. An order exists only when you accept the quote in writing.

A project has phases. Each phase has its own fixed price. A phase starts only when you have seen the one before.

You can also accept a quote online in your account, by ticking the sentence that names the version of these terms. That acceptance counts as acceptance in writing. We record the moment, your account, your browser and a keyed hash of your IP address as evidence.

Response time

A reply from a person within one working day.

A working day is a day from Monday to Friday, except public holidays. A reply comes from a person and is about your question.

A reply is not always a solution. If a solution takes longer, we say how long.

A fixed point of contact

One fixed point of contact, from the first conversation to launch.

That is Redov, founder and CEO. If that changes, we tell you in writing beforehand.

Price and extra work

A fixed price per phase. Extra work only with your written approval.

All prices we state are excluding VAT, unless we write otherwise.

Extra work is work that is not in the quote. We name the price first and start only after your written approval. Without that approval the price of the phase stays the same.

Payment

For each phase you pay half of that phase’s price up front. We start the phase once that payment has arrived.

We invoice the rest of the phase when the phase is done. The payment term is on the invoice.

If you do not pay on time, we first send a reminder. If payment still does not arrive, we may pause our work until you pay.

Stopping after the first design

Don’t like the first design? Stop without further costs.

You tell us in writing that you stop, before the next phase begins. We then do not start that phase and send no invoice for it.

This applies to projects that start with a design. The package says whether that is so.

Everything in your name

Code, domain and accounts in your name from day one. Leave whenever you want and take everything with you.

The rights to what we make for you pass to you. For texts, images or fonts from others, the licence that comes with them applies. We put it in your name, or make sure you can take it over.

If you leave, we help with the handover. Our own methods, tools and general knowledge stay ours.

Confidentiality

An NDA before the first meeting, if you want one.

What you entrust to us, we share only with people who need it for your order. They are bound to confidentiality too.

A test version at every step

A test version you can view at every step.

A test version is not yet a delivery. You send your comments in writing. We process them within the agreed phase.

The handover is part of the delivery. It covers the files, documentation and access listed in the quote.

Subscriptions and minimum terms

A subscription can have a minimum term. It is stated with the package and in the quote, before you agree.

A subscription without a minimum term runs until you cancel.

You pay a subscription in advance per period. You pay the first invoice online or by bank transfer. If you pay it online, you give Mollie a mandate to collect the following periods automatically (SEPA direct debit or card); you receive an invoice for every collection.

Cancelling

Subscriptions can be cancelled monthly after any stated minimum term.

You cancel in writing, for example by email to [email protected]. Care has a notice period of one month.

You can also cancel in your client area, under Subscriptions. That counts as cancelling in writing: you see beforehand on which day the subscription ends and receive a confirmation by email.

When you cancel, we make sure you take with you everything that is in your name.

Honest advice

If you don’t need us, we say so.

We promise no place in Google, no place in an AI answer, no revenue and no customers. That is not ours to decide. We deliver what is in the quote, and we say honestly what we think of your plan.

Liability

If we make a mistake, we fix it at no extra cost. If that does not work, we compensate your direct loss.

Our compensation is never higher than what we have invoiced you for the phase concerned.

We do not compensate consequential loss, such as lost revenue. Nor are we liable for what a search engine or AI assistant shows about your business.

This does not apply in case of intent or gross negligence.

Complaints

If you are not satisfied, email us at [email protected]. A reply from a person within one working day.

We look for a solution together before either of us goes to court.

Personal data

What we do with personal data is in the privacy statement.

Governing law and changes

Dutch law applies to these terms and to every order. A dispute goes to the competent court in the Netherlands.

We may change these terms. A new version applies to orders that begin afterwards, not to orders in progress.